Kriya Apps Privacy Policy – Our Commitment to Protecting Your Data

1 Introduction & Purpose

Kriya Apps (hereinafter referred to as "we", "us", or "Kriya Apps") is a trusted online betting and lottery platform serving millions of users across Bangladesh with safe and entertaining services. We believe that protecting the privacy of your personal information is one of our most important responsibilities.

This Privacy Policy clearly explains what data Kriya Apps collects, why we collect it, how it is used, and how it is kept secure. Our policy is built in accordance with Bangladesh's data protection regulations and international standards.

By registering on the Kriya Apps platform, logging in, or using any of our services, you agree to all the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform and contact us at support@kriyaapps.net.

2 What Information We Collect

Kriya Apps collects your information through several methods. The different types of data and their sources are detailed below:

a) Information Provided Directly

• Full Name, Date of Birth & National ID Number
• Mobile Number & Email Address
• Residential Address & District
• Payment Method Details (bKash/Nagad/Rocket Number)
• Documents Submitted for KYC Verification
• Support Team Communication History

b) Automatically Collected Data

• IP Address & Device Information
• Browser Type & Operating System
• Pages Visited on the Platform & Time Spent
• Login & Logout Date and Time
• Betting & Transaction History

3 How We Use Your Data

Kriya Apps uses your data only for specific, defined purposes. We never use your information unnecessarily. The primary uses are:

• Creating, managing, and verifying accounts.
• Processing deposits, withdrawals, and transactions.
• Providing uninterrupted betting and lottery services.
• Keeping you informed about promotions, bonuses, and special offers.
• Preventing fraud and ensuring platform security.
• Providing customer service and support.
• Meeting legal obligations.
• Analyzing data to improve the platform experience.

4 Data Sharing Policy

Kriya Apps never sells your personal data. However, limited sharing may occur in specific circumstances:

• Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, or Rocket.
• Legal Authorities: Information may be disclosed upon lawful request from Bangladesh law enforcement agencies or courts.
• Technology Partners: Technology partners that support platform operations, bound by strict confidentiality agreements.
• Fraud Prevention: Limited data sharing with security partners to prevent suspicious activity.

Outside of the cases listed above, Kriya Apps will never share your data with any third party under any circumstances. When data sharing is required, only the minimum necessary information is provided.

5 Cookies & Tracking Technologies

Kriya Apps uses cookies and similar technologies on its website and app to enhance your experience and help keep the platform secure.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the proper functioning of some platform features.

6 Data Retention Period

Kriya Apps does not retain your data longer than necessary. The retention periods for different types of data are outlined below:

• Account Information: For as long as your account remains active and up to 5 years after closure.
• Transaction History: Up to 7 years as required by law.
• KYC Documents: Up to 5 years after verification.
• Support Contact: Up to 2 years after a dispute is resolved.
• Analytics Data: Up to 1 year, after which it is converted to an anonymized format.

Once the specified retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

7 Your Privacy Rights

As a Kriya Apps user, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Portability: The right to receive your data in a structured, portable format.
• Marketing Opt-Out: The right to opt out of promotional communications.

To exercise these rights support@kriyaapps.netto send us an email. We will respond within 7 business days. Some requests may be partially fulfilled due to legal obligations, and you will be informed of the reason.

8 Children's Privacy

Kriya Apps strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted. If a parent or guardian believes their child has created an account, please contact us immediately at support@kriyaapps.net.

9 Security Measures

Kriya Apps uses industry-leading security measures to keep your data protected:

• 256-bit SSL/TLS Encryption: All data transfers are completed through encrypted channels.
• Firewall Protection: Advanced firewall systems block unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Regular Security Audits: A third-party expert team conducts regular security audits.
• 24/7 Monitoring: A dedicated 24/7 monitoring team watches for suspicious activity.
• Data Backup: Regular secure backups are maintained to eliminate the risk of data loss.

10 Privacy Policy Updates

Kriya Apps may update this Privacy Policy as needed. We will notify you of any changes through the following methods:

• A detailed notification will be sent to your registered email address.
• A clear notice will be displayed upon logging into the platform.
• For significant changes, you will be notified at least 30 days before they take effect.
• The date of the most recent update will always be displayed at the top of this page.

Continuing to use the platform after changes take effect constitutes your acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

11 Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@kriyaapps.net
• Response Time: Within 7 business days
• Support: 24/7 Live Chat & Email

Your privacy is our top priority, and we are committed to resolving any concerns promptly.